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Communicating with the Clients, Staff and Self - Stop Drop and Roll

  • VET WEBINAR
  • Communicating with the Clients, Staff and Self - Stop Drop and Roll
Lädt!
Where do conflicts or disagreements start?
With a problem
With the parties
With you
 
Response, respect and repeat are three techniques to use when addressing conflict .
True
False
 
Who is the most important party to listen to and evaluate a conflict?
You
Your adversary
Your staff
Your friends
 
Surrender means giving up and letting the other party win to keep the peace.
True
False
 
Conflict often makes you feel
Trapped
Ignored
On fire
Helpless
All of the above
 
Listen, breathe and settle are part of the Stop Drop and Roll process
True
False
 
Action bias describes taking action without preparation.
True
False
 
Asking for time to reflect on information shared is never a good thing to do.
True
False
 
Responding forcefully to a defensive client or staff member diffuses a conflict.
True
False
 
Stop drop and roll stands for an easy process for addressing conflict.
True
False