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Challenging Conversations with Clients for Nurses

  • VET WEBINAR
  • Challenging Conversations with Clients for Nurses
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Open questions are those that…
Give single worded answers
Short answers
Longer detailed answers
Help keep you in control of the conversation
 
In order to keep to time in your consultations, what is key
Setting the agenda at the beginning of the session
Only undertake the tasks that were set out on the appointment descriptor
Only allow the client the set length of the appointment
Tell the client that they only have (e.g. 10minutes)
 
Communication is a non stop______________.
Paper
Process
Program
Plan
 
Communication is a part of ________ skills.
Soft
Hard
Rough
Short
 
_________ refers to all these factors that disrupt the communication.
Nonsense
Noise
Nowhere
Nobody
 
Environmental barriers are the same as ______ noise.
Physiological
Psychological
Physical
Sociological
 
Our dress code is an example of _____________ communication.
Verbal
Nonverbal
Written
Spoken
 
_____ Is classed as an aggressive behaviour and will most likely bring a negative response from the speaker.
Interrupting
Laughing
Coughing
Dancing
 
In the writing of an apology letter, concentrate on
Problem
Compensation
Rectification of problem
Words
 
The language of any written correspondence (letter or email) should be _____
Formality
Formal
Casual
Loose