Communicating with the Client, Staff and Self - AKA
Addressing disagreements, deciding whether you will keep the staff/client and appreciating alternate points of view are difficult skills to learn. The strategies you will learn in this program will help you be more curious and ask questions that are meant to gather more information. This is often called appreciative inquiry (AI). Appreciative inquiry focuses on what is going well, asking curious questions and telling stories. [see more at Building Resiliency with Appreciative Inquiry-Joan Arthur-Blair & Jeanie Cockell] Veterinarians, their staff and clients need to feel comfortable to address difficult situations, ask curious questions and appreciate others perspectives. Often our initial perspectives are incorrect. Learn to be curious. Support a decision to understand something you do not due to a perception or perspective difference. Allowing room and time for this type of inquiry often strengthens and saves relationship. You will take away tools to do just this from this program.
Recording from 4 March 2021
Debra Vey Voda-Hamilton
Debra is the principal at Hamilton Law and Mediation, PLLC, (HLM). HLM uses understanding based alternative dispute resolution (ADR) methodologies to transform disagreements over animals while facilitating neutral discussions and providing parties with an opportunity to choose peaceful conversation over litigation.
Her presentations are rooted in conflict transformation and self-reflection. Attendees learn in a more holistic way to recognize their triggers and ability to nip conflict in the bud.
Debra is the go-to person for this kind of information by the NY Times, Wall Street Journal, the Chicago Sun Times, Bloomberg and the US News and World Report.