Exam Room GPS: Using Signposts to Direct the Flow of Conversation
As veterinarians, we often see complicated cases. Patients may present to us with complex histories. Patients may present to us with a multitude of related or unrelated clinical signs. Clients may have more than one concern. We may or may not be able to address every concern at every visit.
All of these situations would potentially benefit from a roadmap. Mapping out the consultation is a communication skill that provides the sense of direction that is otherwise all too often lacking from the examination room. Mapping out the consultation is sometimes referred to as signposting. What mapping out the consultation means is that we verbally provide structure. We acknowledge openly where the conversation is headed, what we are choosing to discuss now, versus that which we will discuss later.
Just like a compass tells you which direction you’re facing, a consultation map tells the client the order in which consultation events will happen.
This webinar will introduce the communication skill of signposting and highlight how its use may be incorporated into clinical practice in a way that builds structure into the veterinary-client relationship.
Recording from 24 March 2020
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) is an Assistant Professor and Clinical Education Coordinator at Kansas State University College of Veterinary Medicine.
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) is a 2008 graduate of Cornell University College of Veterinary Medicine. Following graduation, she spent five years as an associate veterinarian in small animal practice. She then became a Clinical Instructor of the Community Practice Service at Cornell’s Companion Animal Hospital and a Consultant for Cornell’s Feline Health Center.
In February 2014, Dr. Englar relocated to Arizona, where she was founding faculty for Midwestern University College of Veterinary Medicine. As an Assistant Professor of Small Animal Primary Care, she designed and debuted the communications coursework for the inaugural class of 2018.
Dr. Englar joined the faculty at Kansas State University in May 2017 to build the clinical skills curriculum for first and second year veterinary students. Her coursework emphasizes hands-on training with the opportunity for practice and repetition to build those clinical and professional skills that promote Day-One-Ready graduates.
Dr. Englar is the sole author of:
Englar, R.E. (Scheduled for Release In October 2019) Common Clinical Presentations in Dogs and Cats. Hoboken, NJ: John Wiley & Sons, Inc.
Englar, R.E. (2019) Writing Skills for Veterinarians. Sheffield, UK: 5m Publishing.
Englar, R.E. (2017) Performing the Small Animal Physical Examination. Hoboken, NJ: John Wiley & Sons, Inc.
When she is not teaching or brainstorming new approaches to learning, she is a competitive ballroom dancer and artist.