As veterinarians, we often see complicated cases. Patients may present to us with complex histories. Patients may present to us with a multitude of related or unrelated clinical signs. Clients may have more than one concern. We may or may not be able to address every concern at every visit. All of these situations would potentially benefit from a roadmap. Mapping out the consultation is a communication skill that provides the sense of direction that is otherwise all too often lacking from the examination room. Mapping out the consultation is sometimes referred to as signposting. What mapping out the consultation means is that we verbally provide structure. We acknowledge openly where the conversation is headed, what we are choosing to discuss now, versus that which we will discuss later. Just like a compass tells you which direction you’re facing, a consultation map tells the client the order in which consultation events will happen. This webinar will introduce the communication skill of signposting and highlight how its use may be incorporated into clinical practice in a way that builds structure into the veterinary-client relationship.

Addressing disagreements, deciding whether you will keep the staff/client and appreciating alternate points of view are difficult skills to learn.  The strategies you will learn in this program will help you be more curious and ask questions that are meant to gather more information.  This is often called appreciative inquiry (AI)...  

Over the past few decades, the World Health Organisation (WHO) has put increased focus on hand hygiene campaigns under the slogan “Clean Hands – Save Lives” following the global recognition of hand hygiene being a key factor in reducing surgical site (SSI) and other hospital associated infections (HAIs)...