Feedback about Feedback - Working Towards More Effective Delivery
Feedback is a word that is tossed around a lot. But what does it mean? When I think about feedback at its most basic, I think of it as a reaction or response to something. This reaction can be communicated verbally or non-verbally, orally or written. Feedback is applied to everyday situations. We are so used to giving and receiving feedback in different ways throughout our daily lives that often it just becomes background noise. However, feedback can and should be impactful when it is delivered constructively and received openly. Feedback in veterinary practice is essential between all team members. It is especially valuable when feedback is shared between veterinarians and the nursing team. This presentation will explore the purpose of feedback in veterinary practice as well as how to improve the way in which we as veterinarians can offer feedback to the nursing team. The phrasing of feedback and the intent behind it matters and influences the way in which it is received.
- Define feedback.
- Recognize that veterinary practice relies upon feedback for team members to achieve their potential.
- Identify at least three content areas in which feedback between veterinarians and the nursing team is appropriate.
- Explore possible reactions of the nursing team to feedback.
- Recognize that feedback is circular and most effective as a dialogue in which speaker and receiver exchange roles to check for understanding and to clarify what has been shared.
- Identify at least five ways that veterinarians can provide more effective feedback to the nursing team.
This program has been approved for 1 hour of continuing education credit in jurisdictions that recognize RACE approval.
Recording from 23 May 2023
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) is an Assistant Professor and Clinical Education Coordinator at Kansas State University College of Veterinary Medicine.
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) is a 2008 graduate of Cornell University College of Veterinary Medicine. Following graduation, she spent five years as an associate veterinarian in small animal practice. She then became a Clinical Instructor of the Community Practice Service at Cornell’s Companion Animal Hospital and a Consultant for Cornell’s Feline Health Center.
In February 2014, Dr. Englar relocated to Arizona, where she was founding faculty for Midwestern University College of Veterinary Medicine. As an Assistant Professor of Small Animal Primary Care, she designed and debuted the communications coursework for the inaugural class of 2018.
Dr. Englar joined the faculty at Kansas State University in May 2017 to build the clinical skills curriculum for first and second year veterinary students. Her coursework emphasizes hands-on training with the opportunity for practice and repetition to build those clinical and professional skills that promote Day-One-Ready graduates.
Dr. Englar is the sole author of:
Englar, R.E. (Scheduled for Release In October 2019) Common Clinical Presentations in Dogs and Cats. Hoboken, NJ: John Wiley & Sons, Inc.
Englar, R.E. (2019) Writing Skills for Veterinarians. Sheffield, UK: 5m Publishing.
Englar, R.E. (2017) Performing the Small Animal Physical Examination. Hoboken, NJ: John Wiley & Sons, Inc.
When she is not teaching or brainstorming new approaches to learning, she is a competitive ballroom dancer and artist.