Most people associate conflict with stress, anger, and anxiety, when it is actually a normal process that is neither good nor bad. Productive conflict is a teachable skill when understood through the neuroscience of stress which suggests that conflict is “a dish best served cold”. Actionable strategies will be considered with reference to three broad categories of veterinary industry conflict: team conflict, inner conflict, and client conflict.
This program has been approved for 1 hour of continuing education credit in jurisdictions that recognize RACE approval.
The accreditation of CE Points is approved under the condition of a positive completion of the test in the specified period and is valid until 18 February 2027.
The Australian Veterinary Nurse and Technician (AVNAT) Regulatory Council has allocated (1) AVNAT CPD point to this continuing education activity.
Recorded 8 August 2024
Intervenant(e):
Cat Walker, AMDRAS, RVN, Cert IV VN, BA(Hons) (International Studies), LLB, Grad Dip (Legal Practice)
Cat Walker is a Registered Veterinary Nurse, Lawyer, Mediator, and self-confessed nerd with a wealth of experience in the veterinary sector. She has a background in veterinary ownership and management of general practice and emergency hospitals. Cat empowers veterinary teams to maximise patient outcomes by navigating common lines of tension and conflict using evidence-based strategies grounded in conflict theory and neuroscience. With a past life in performing arts, Cat’s skills as a speaker shine through with her interactive, engaging, yet extremely professional style. Delegates benefit from the pragmatic nature of Cat’s talks in which her goal is for individuals to walk away with clear strategies that they can apply to their working lives. Cat is the voice and mind behind the Radio Vet Nurse podcast with over 70,000 downloads.
