Most people associate conflict with stress, anger, and anxiety, when it is actually a normal process that is neither good nor bad. Productive conflict is a teachable skill when understood through the neuroscience of stress which suggests that conflict is “a dish best served cold”. Actionable strategies will be considered with reference to three broad categories of veterinary industry conflict: team conflict, inner conflict, and client conflict.
This program has been approved for 1 hour of continuing education credit in jurisdictions that recognize RACE approval.
The accreditation of CE Points is approved under the condition of a positive completion of the test in the specified period and is valid until 18 February 2027.
The Australian Veterinary Nurse and Technician (AVNAT) Regulatory Council has allocated (1) AVNAT CPD point to this continuing education activity.
Recorded 8 August 2024
Intervenant(e):
Cat Walker
RVN, AMDRAS, Cert IV V.N., GradCert (Mental Health & Neuroscience), LLB, GradDip (Legal Practice), BA(Hons) (IntSt)
Cat Walker is a Veterinary Mediator & Conflict Coach, Registered Veterinary Nurse, Lawyer, and Associate Lecturer at the University of Queensland’s School of Veterinary Science. With extensive experience spanning clinical practice and practice management, Cat has successfully owned and managed both general practice and emergency hospitals. She is the founding director of Vet Complaints Support, helping clinics manage and reduce client complaints. Cat also provides veterinary mediation and conflict coaching services and is a published author on clinical communication. She uses neuroscience‑informed, evidence‑based strategies to improve patient outcomes, client experience and team wellbeing.
