Webinaires & e-learning Tous les webinaires

The customer journey - attracting and retaining pet owners

Intervenant(e):

Following qualification from Liverpool University in 1989, Alison worked in practice for several years before pursuing a business career with Hills Pet Nutrition and MARS, where she discovered the passion for the customer experience that her award-winning company, Onswitch, is renowned for today. Established in 2001, Onswitch promotes customer-centred practice so pets and horses receive better care; providing research, marketing, CPD and business consultancy with an effective, innovative, straight-talking and client-led approach.
Alison is a lecturer at The University of Nottingham Vet School, teaching Customer Understanding. She is published widely and regularly speaks at key international veterinary congresses and events.
www.onswitch.co.uk

Informations de réservation

Durée: 0:57 h

Intervenant(e): Alison Lambert

à partir de 1

54,90 US$

(TTC)

Vous pourriez aussi être intéressé(e) par

Jan Hendrik Steudtner, Amelia Woolums

0:58 h

Der Brennpunkt Lunge

"Vaccination isn't the same as immunization"

- Administration of a vaccine (vaccination) does not always lead to a protective and durable immune response (immunization). We will discuss reasons for failure of immunization in vaccinated cattle.

"Innovation Herdenimpfung im Milchviehstall"

- Mit einer vergleichbar hohen Atemfrequenz und einem naiven Immunsystem sind Rinder anfälliger für Grippe. Verfügbare Impfstoffe und moderne Impfkonzepte schützen gegen BRSV, PI3V und M. haem. über 6 Monate. Hier ein Beispiel aus der Praxis.

Détails

Cindy L. Willheim

0:41 h

Say what?! Common mistakes German speakers make - from a veterinary medical perspective

We will cover common mistakes typically made by German speakers and how to correct them. We will relate how these common mistakes affect communication with colleagues and animal owners and impact upon being properly understood.

Détails