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Communicating with the Client, Staff and Self - AKA

  • VET WEBINAR
  • Communicating with the Client, Staff and Self - AKA
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The 4 stages of conflict are rage, breakdown in communication, remorse and unwilling to step back.
True
False
 
One reason conflicts escalate?
Failure to focus.
Feeling trapped.
Resign to outcome.
All of the above
 
The three elements necessary for conflict are - Stress, Inevitability & Disagreement
True
False
 
Conflict left unaddressed evaporates with time.
True
False
 
Perception, feelings and actions drive the dimensions of conflict?
True
False
 
Self-awareness outlines help you understand your response to conflict.
True
False
 
Pre-paving a response to disagreements nips conflict in the bud.
True
False
 
Apologizing for an unexpected outcome is something you should never do.
True
False
 
Being courageous in conflict means:
Winning the argument
Being vulnerable
Reacting immediately
 
Settling means -
Awareness of how you feel
Grounding yourself at the moment
Breathing
All of the above
None of the above