Conflict is a Dish Best Served Cold

Cat Walker is a Veterinary Mediator & Conflict Coach, Registered Veterinary Nurse, Lawyer, and Associate Lecturer at the University of Queensland’s School of Veterinary Science. With extensive experience spanning clinical practice and practice management, Cat has successfully owned and managed both general practice and emergency hospitals. She is the founding director of Vet Complaints Support, helping clinics manage and reduce client complaints. Cat also provides veterinary mediation and conflict coaching services and is a published author on clinical communication. She uses neuroscience‑informed, evidence‑based strategies to improve patient outcomes, client experience and team wellbeing.