In this workshop Cat Walker teaches practical tools to navigate difficult conversations, reduce conflict, and preserve working relationships in busy clinics. Drawing on evidence-based frameworks (DEAR MAN, BIFF, and STOP) and her clinical communication expertise, Cat shows participants how to regulate strong emotions, identify their default communication styles, and make clear, respectful requests. Cat combines her background as a veterinary mediator and conflict coach with front‑line clinical insight as a registered veterinary nurse and ex clinic owner to provide pragmatic, applicable strategies. Ideal for vets, nurses, and practice managers who want to improve teamwork, reduce burnout, and protect patient care.
Recording from 23 July 2026
Altavoz:
Cat Walker
RVN, AMDRAS, Cert IV V.N., GradCert (Mental Health & Neuroscience), LLB, GradDip (Legal Practice), BA(Hons) (IntSt)
Cat Walker is a Veterinary Mediator & Conflict Coach, Registered Veterinary Nurse, Lawyer, and Associate Lecturer at the University of Queensland’s School of Veterinary Science. With extensive experience spanning clinical practice and practice management, Cat has successfully owned and managed both general practice and emergency hospitals. She is the founding director of Vet Complaints Support, helping clinics manage and reduce client complaints. Cat also provides veterinary mediation and conflict coaching services and is a published author on clinical communication. She uses neuroscience‑informed, evidence‑based strategies to improve patient outcomes, client experience and team wellbeing.
