Webinars & cursos e-learning Todos los seminarios web

The customer journey - attracting and retaining pet owners

The customer journey - attracting and retaining pet owners
The customer journey - attracting and retaining pet owners

Altavoz:

Alison_130x130.jpg

Alison Lambert

Alison Lambert BVSc MMRS MRCVS, Managing Director of Onswitch

Following qualification from Liverpool University in 1989, Alison worked in practice for several years before pursuing a business career with Hills Pet Nutrition and MARS, where she discovered the passion for the customer experience that her award-winning company, Onswitch, is renowned for today. Established in 2001, Onswitch promotes customer-centred practice so pets and horses receive better care; providing research, marketing, CPD and business consultancy with an effective, innovative, straight-talking and client-led approach. 
Alison is a lecturer at The University of Nottingham Vet School, teaching Customer Understanding. She is published widely and regularly speaks at key international veterinary congresses and events.
www.onswitch.co.uk

Información de reservas

Duracion: 0:57 h
Altavoz: Alison Lambert
desde 1
54,90 US$
(Con impuestos)

Usted también puede estar interesado en

Say_What_300x200.jpg
Cindy L. Willheim
0:41 h

Say what?! Common mistakes German speakers make - from a veterinary medical perspective

We will cover common mistakes typically made by German speakers and how to correct them. We will relate how these common mistakes affect communication with colleagues and animal owners and impact upon being properly understood.