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The customer journey - attracting and retaining pet owners

The customer journey - attracting and retaining pet owners
The customer journey - attracting and retaining pet owners

Speaker:

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Alison Lambert

Alison Lambert BVSc MMRS MRCVS, Managing Director of Onswitch

Following qualification from Liverpool University in 1989, Alison worked in practice for several years before pursuing a business career with Hills Pet Nutrition and MARS, where she discovered the passion for the customer experience that her award-winning company, Onswitch, is renowned for today. Established in 2001, Onswitch promotes customer-centred practice so pets and horses receive better care; providing research, marketing, CPD and business consultancy with an effective, innovative, straight-talking and client-led approach. 
Alison is a lecturer at The University of Nottingham Vet School, teaching Customer Understanding. She is published widely and regularly speaks at key international veterinary congresses and events.
www.onswitch.co.uk

Booking information

Duration: 0:57 h
Speaker: Alison Lambert
from 1
54.90 US$
(incl. tax)

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