Every consultation we have with a client is a microcosm of our interaction with the world.
We encounter people of all walks of life in the exam room, united by only one thing - they all own or have responsibility for an animal.
Some consultations can be challenging. As anyone who has worked in frontline hospitality can tell you, sometimes people can be jerks! Despite this, as veterinary professionals, we must find a way to help animals, communicate clearly with the owner and preserve our sanity.
This webinar will discuss how you can maintain personal boundaries in consultations and engage with difficult clients without compromising your values.
Recorded 11 March 2025
Speaker:
Bronwyn Orr
BVSc, MSc, PhD, MANZCVS (Animal Welfare), GAICD
Dr Bronwyn Orr completed her PhD on zoonotic diseases, with a particular focus on leptospirosis, brucellosis and coxiellosis, in pig-hunting dogs in Queensland in 2022. Outside of her research, she has a keen interest in animal welfare and veterinary matters, particularly veterinary workforce issues. She's a former President of the Australian Veterinary Association (2022-2023) and is assisting Southern Cross University with establishing their new veterinary technician and veterinary science degrees. As well as freelance consulting, Bronwyn has also recently taken over CAWSEL which provides short courses in animal welfare, ethics, and law.
